Firefox 3 needs the latest Java package installed in order to work properly. Installation is available from http://www.java.com. Once downloaded and installed, Firefox 3 must be closed (all instances in case more than one Firefox window is open). After that, the Resarch tool should work properly.
font face="Calibri" size="3" color="#000000">Firefox 3 needs the latest Java package installed in order to work properly. Installation is available from http://www.java.com. Once downloaded and installed, Firefox 3 must be closed (all instances in case more than one Firefox window is open). After that, the Resarch tool should work properly.
It didn't work for me! I've installed the latest Java version, shut down FFox3, but it still presents me with the same message when I try to do a search. Anything else I could look for?
I have tried several times to get assistance and advice from the support system and am mostly ignored or an answer takes seveal weeks to arrive and is then of no help, so I'll try here.
Under knoqueror I get to the megadex page and click on start this search, a new page opens http://www.myheritage.com/FP/Company/validateSaveResults.php this is a blank page and the story ends there.
Using Firefox 2 or 3 clicking the link opens the page with a progress bar on it, this stays at 0%, I left it running for 12 hours once and it was still at 0%. There are no error messages, nothing. I see some references to a java app here and checked with other sites that use java apps and they work OK, for information I have Sun Java6 runtime environment installed, do I need the JDK as well?
Or should I just mark this as something else that does not work properly on the myheritage site? To be honest there are so many things that do not work on this site I am surprised that anyone actually pays for the services.
Please try using the IE - Internet Explorer web browser for the search feature. There seems to be something wrong with your confirmation of Java on your system. IE actually uses a different component known as ActiveX. Please install this when requested upon visit.
Let me know your results.
Thank you for your patience and understanding while we try to resolve this issue.
