Some of you may have had problems viewing your family tree.
When clicking on Family Tree, you get the message "Loading Family Tree..." and nothing happens. The tree doesn't load. It just sits there for hours, correct?
If you see this message and do NOT see the tree icon with the revolving green arrow it means you do not have Adobe Flash Player installed on your computer.
Go to www.adobe.com to download and then try again.
This link is a way to check which version of Flash is installed on your computer: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
I'm running Linux (Ubuntu Hardy) and used Gnash (the open source flash plugin). Then I tried to install Adobe Flash Player but it didn't help. Not until I uninstalled Gnash and reinstalled Adobe Flash Player I got to view the Family Tree properly.
I still have a problem with loading a family tree. I get the green tree with an arroe going around it but thenit finally gives and suggests that I refresh the browser and try again -- this does not work.
If you would like to delete a family site, write to support@myheritage.com.
The family site link MUST be included in the email. The link is the URL or the website address of your site. It looks something like this: lastname.myheritage.com
Please do not send the title of the site as there may be many sites with the same name. We will not be able to delete your site with the title or site name.
